1. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? Orders typically process within 2-3 business days (Monday-Friday) and transit time is typically 2-5 days.
2. HOW DO I RETURN SOMETHING? Pretty Herb is happy to accept returns on all merchandise within 15 days of receipt. We also accept exchange within 60 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, Pretty Herb cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy.
3. HOW DO I USE A COUPON CODE? Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from Pretty Herb. Coupon code cannot be used on orders already placed.
4. HOW DO I OPT OUT OF EMAILS? Why would you want to?! Our fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.
5.Is it necessary for me to register an account in order to buy an item?
Yes and this is made with your own convenience in mind. By creating (or using) an account during the purchasing process you will have 3 things made so much easier for yourself:
- keeping track of your order's delivery status - changing or canceling the order - using your previous purchase history to become eligible for a Loyal Customer's discount